Here are
some frequently asked questions. Call us at
................ or email.........................for any additional questions.
................ or email.........................for any additional questions.
Q: Is there any
extra cost for the pickup and delivery service?
A. No. You pay our regular in-store prices. There are no additional fees for delivery service.
A. No. You pay our regular in-store prices. There are no additional fees for delivery service.
Q: Where are my
clothes picked up and delivered?
A. At your front door, back door or another suitable location of your choosing.
A. At your front door, back door or another suitable location of your choosing.
Q: Who or how do
I let you know I have an order to pick up?
A. There is no need to call. Just put your bag out on your pick up day.
A. There is no need to call. Just put your bag out on your pick up day.
Q: Is there a
minimum order amount?
A. No. Any amount of clothing is fine.
A. No. Any amount of clothing is fine.
Q: What do I put
my clothes in?
A. We will provide you with a Henrie’s garment bag.
A. We will provide you with a Henrie’s garment bag.
Q: Do I have to be
there when the pick-up and delivery is made?
A. No. Clothing will be picked up and dropped off in a predetermined area.
A. No. Clothing will be picked up and dropped off in a predetermined area.
Q: When will my
clothes be picked up and dropped off?
we are operating our route service Monday/Wednesday or Tuesday/Thursday. Any clothing picked up on Tuesday would be delivered Thursday. Clothing picked up on Thursday will be delivered the following Tuesday. Any clothing picked up on Monday will be delivered Wednesday. Clothing picked up on Wednesday will be delivered the following Monday. Click here for a list of cities and delivery zone locations.
we are operating our route service Monday/Wednesday or Tuesday/Thursday. Any clothing picked up on Tuesday would be delivered Thursday. Clothing picked up on Thursday will be delivered the following Tuesday. Any clothing picked up on Monday will be delivered Wednesday. Clothing picked up on Wednesday will be delivered the following Monday. Click here for a list of cities and delivery zone locations.
Q: What about
Holidays?
A. We will inform you about schedule changes for pick-up and delivery during holiday weeks or emergency weather situations.
A. We will inform you about schedule changes for pick-up and delivery during holiday weeks or emergency weather situations.
Q: What do I do
with all my extra hangers?
A. If you would like to recycle your hangers, we will provide you with a hanger recycle caddy. When you fill it up, leave it with your order and your route manager will pick it up.
A. If you would like to recycle your hangers, we will provide you with a hanger recycle caddy. When you fill it up, leave it with your order and your route manager will pick it up.
Q: What do I do
about a special request?
A. Just leave a detailed note in your bag with your request. Please identify the specific garment along with your special instructions.
A. Just leave a detailed note in your bag with your request. Please identify the specific garment along with your special instructions.
Q: What do I do
if I have a problem when I get my clothes back?
A. For immediate assistance, call our corporate office at ................... or email us at .........................
A. For immediate assistance, call our corporate office at ................... or email us at .........................
Q: How do I pay
for my cleaning?
A. Your cleaning will be charged directly to your credit card on our offsite secured servers.
A. Your cleaning will be charged directly to your credit card on our offsite secured servers.
Q: How do you
keep my credit card information safe?
A. We use the latest encryption and authentication services for all of our web transactions so that your credit card information remains safe.
A. We use the latest encryption and authentication services for all of our web transactions so that your credit card information remains safe.